Return & Refund Policy
We're committed to making returns and refunds simple, transparent, and hassle-free for all customers.
At Smart Logistics, we strive to ensure every shipment arrives safely and on time. However, if you experience any issues with your delivery, damaged goods, or need to return an item, we've made our return and refund process clear and customer-friendly.
This policy outlines your rights, our obligations, and the steps you need to follow to request a return or refund.
Return Policy
30-Day Return Window
Items can be returned within 30 days of delivery for any reason, including damaged or incorrect shipments.
Damaged Goods
If your shipment arrives damaged, report it within 7 days with photos for immediate return or replacement.
Incorrect Delivery
If you received the wrong item or package, contact us within 14 days for a full return or.redelivery.
Secure Packaging Required
Returns must be in original packaging when possible to ensure safe transit back to us.
Refund Policy
Full Refund Eligibility
Eligible returns receive a full refund of shipping costs and item value within 7–14 business days.
Partial Refund
Items returned in altered condition may receive a partial refund based on their reduced value.
Refund Processing Time
Refunds are processed within 7–14 business days after return approval and received at our facility.
Method of Refund
Refunds are issued to the original payment method (credit card, bank transfer, or digital wallet).
How to Request a Return
Contact Us
Reach out within 30 days of delivery via email, phone, or our online portal to start your return request.
Get Approval
We'll review your request and provide a Return Authorization Number and shipping instructions.
Ship It Back
Pack the item securely and send it back using our provided return label or your preferred carrier.
Return Eligibility Checklist
Item received within last 30 days
Item is in original condition (unopened/unused when applicable)
Proof of purchase or order number provided
Damaged items: photos submitted within 7 days
Incorrect delivery: reported within 14 days
Refund Amounts by Scenario
| Scenario | Shipping Cost Refunded | Item Value Refunded | Processing Time |
|---|---|---|---|
| Damaged in Transit | Yes – Full | Yes – Full | 7–14 days |
| Incorrect Delivery | Yes – Full | Yes – Full | 7–14 days |
| Returns (Any Reason) | Yes – Full | Yes – Full | 7–14 days |
| Altered Condition | No | Partial | 7–14 days |
| Late Return (>30 days) | No | No | Not eligible |
Non-Returnable Items
Perishable goods (food, flowers, pesticides, etc.)
Personal care items (cosmetics, hygiene products)
Gift cards and digital downloads
Custom or personalized shipments
Need Help with a Return or Refund?
Contact our customer support team for assistance with your return request or refund inquiry.
Contact Returns Support