{"id":19,"date":"2026-06-25T01:58:44","date_gmt":"2026-06-25T01:58:44","guid":{"rendered":"https:\/\/www.smartlosgistics.org\/?page_id=19"},"modified":"2026-06-25T01:59:05","modified_gmt":"2026-06-25T01:59:05","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.smartlosgistics.org\/?page_id=19","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\r\n\r\n\r\n\r\n \r\n \r\n Return & Refund Policy | Smart Logistics<\/title>\r\n <style>\r\n body {\r\n font-family: system-ui, -apple-system, Segoe UI, Roboto, Arial, sans-serif;\r\n line-height: 1.7;\r\n color: #1f2937;\r\n background: #0b0e1a;\r\n margin: 0;\r\n padding: 0;\r\n }\r\n\r\n .page-container {\r\n max-width: 1100px;\r\n margin: 0 auto;\r\n padding: 60px 24px;\r\n }\r\n\r\n \/* Hero Section *\/\r\n .hero {\r\n text-align: center;\r\n margin-bottom: 60px;\r\n position: relative;\r\n }\r\n\r\n .hero::before {\r\n content: \"\";\r\n position: absolute;\r\n inset: -80px -80px auto auto;\r\n width: 400px;\r\n height: 400px;\r\n background: radial-gradient(circle at 30% 30%, rgba(56,189,248,0.25), rgba(56,189,248,0) 60%);\r\n filter: blur(40px);\r\n pointer-events: none;\r\n }\r\n\r\n .hero-title {\r\n font-size: 52px;\r\n font-weight: 900;\r\n margin: 0 0 16px 0;\r\n letter-spacing: 1px;\r\n background: linear-gradient(90deg, #60a5fa, #a78bfa, #fbbf24);\r\n -webkit-background-clip: text;\r\n background-clip: text;\r\n color: transparent;\r\n animation: title-glow 2s ease-in-out infinite;\r\n }\r\n\r\n @keyframes title-glow {\r\n 0%, 100% { text-shadow: 0 0 20px rgba(96,165,250,0.3); }\r\n 50% { text-shadow: 0 0 40px rgba(167,139,250,0.5); }\r\n }\r\n\r\n .hero-subtitle {\r\n font-size: 20px;\r\n color: #9aa3c7;\r\n margin: 0 auto;\r\n max-width: 700px;\r\n }\r\n\r\n \/* Introduction *\/\r\n .intro {\r\n background: linear-gradient(135deg, #151a33, #0f1221);\r\n border: 1px solid #1e2442;\r\n border-radius: 20px;\r\n padding: 32px;\r\n margin-bottom: 50px;\r\n }\r\n\r\n .intro p {\r\n font-size: 17px;\r\n color: #cfd5ea;\r\n margin-bottom: 16px;\r\n }\r\n\r\n \/* Policy Sections *\/\r\n .policy-section {\r\n margin-bottom: 60px;\r\n }\r\n\r\n .policy-section h2 {\r\n font-size: 32px;\r\n font-weight: 800;\r\n margin: 0 0 24px 0;\r\n color: #e6e8f0;\r\n }\r\n\r\n \/* Cards Grid *\/\r\n .cards-grid {\r\n display: grid;\r\n grid-template-columns: repeat(2, 1fr);\r\n gap: 24px;\r\n }\r\n\r\n @media (max-width: 768px) {\r\n .cards-grid {\r\n grid-template-columns: 1fr;\r\n }\r\n }\r\n\r\n .policy-card {\r\n background: #0f1221;\r\n border: 1px solid #1e2442;\r\n border-radius: 18px;\r\n padding: 28px;\r\n transition: all 0.3s ease;\r\n }\r\n\r\n .policy-card:hover {\r\n transform: translateY(-6px);\r\n box-shadow: 0 16px 40px rgba(0,0,0,0.4);\r\n border-color: #2a335f;\r\n }\r\n\r\n .policy-card::before {\r\n content: \"\";\r\n position: absolute;\r\n inset: 0;\r\n border-radius: 18px;\r\n background: linear-gradient(135deg, rgba(96,165,250,0.08), rgba(167,139,250,0.08));\r\n opacity: 0;\r\n transition: opacity 0.3s ease;\r\n }\r\n\r\n .policy-card:hover::before {\r\n opacity: 1;\r\n }\r\n\r\n .policy-icon {\r\n width: 52px;\r\n height: 52px;\r\n display: grid;\r\n place-items: center;\r\n background: rgba(96,165,250,0.15);\r\n border-radius: 14px;\r\n border: 1px solid rgba(96,165,250,0.3);\r\n margin-bottom: 18px;\r\n }\r\n\r\n .policy-icon svg {\r\n width: 26px;\r\n height: 26px;\r\n fill: #60a5fa;\r\n }\r\n\r\n .policy-card h3 {\r\n font-size: 22px;\r\n font-weight: 700;\r\n margin: 0 0 12px 0;\r\n color: #e6e8f0;\r\n }\r\n\r\n .policy-card p {\r\n font-size: 15px;\r\n color: #9aa3c7;\r\n margin: 0;\r\n }\r\n\r\n \/* Checkmark List *\/\r\n .checklist {\r\n background: linear-gradient(135deg, #151a33, #0f1221);\r\n border: 1px solid #1e2442;\r\n border-radius: 20px;\r\n padding: 28px;\r\n }\r\n\r\n .checklist h3 {\r\n font-size: 24px;\r\n font-weight: 700;\r\n margin: 0 0 20px 0;\r\n color: #e6e8f0;\r\n }\r\n\r\n .check-item {\r\n display: grid;\r\n grid-template-columns: 32px 1fr;\r\n gap: 12px;\r\n align-items: start;\r\n margin-bottom: 16px;\r\n padding: 14px;\r\n background: rgba(52,211,153,0.08);\r\n border: 1px solid rgba(52,211,153,0.2);\r\n border-radius: 12px;\r\n transition: all 0.2s ease;\r\n }\r\n\r\n .check-item:hover {\r\n transform: translateX(4px);\r\n border-color: rgba(52,211,153,0.4);\r\n box-shadow: 0 8px 24px rgba(0,0,0,0.3);\r\n }\r\n\r\n .check-icon {\r\n width: 32px;\r\n height: 32px;\r\n display: grid;\r\n place-items: center;\r\n background: rgba(52,211,153,0.2);\r\n border-radius: 8px;\r\n border: 1px solid rgba(52,211,153,0.4);\r\n }\r\n\r\n .check-icon svg {\r\n width: 18px;\r\n height: 18px;\r\n fill: #34d399;\r\n }\r\n\r\n .check-item p {\r\n font-size: 15px;\r\n color: #9aa3c7;\r\n margin: 0;\r\n }\r\n\r\n \/* Timeline *\/\r\n .timeline-section {\r\n background: linear-gradient(135deg, #151a33, #0f1221);\r\n border: 1px solid #1e2442;\r\n border-radius: 20px;\r\n padding: 32px;\r\n margin-bottom: 50px;\r\n }\r\n\r\n .timeline-section h2 {\r\n font-size: 32px;\r\n font-weight: 800;\r\n margin: 0 0 32px 0;\r\n color: #e6e8f0;\r\n }\r\n\r\n .timeline {\r\n display: grid;\r\n grid-template-columns: repeat(3, 1fr);\r\n gap: 28px;\r\n }\r\n\r\n @media (max-width: 768px) {\r\n .timeline {\r\n grid-template-columns: 1fr;\r\n }\r\n }\r\n\r\n .timeline-step {\r\n display: grid;\r\n grid-template-columns: 56px 1fr;\r\n gap: 18px;\r\n align-items: start;\r\n }\r\n\r\n .step-number {\r\n width: 56px;\r\n height: 56px;\r\n display: grid;\r\n place-items: center;\r\n background: linear-gradient(135deg, rgba(96,165,250,0.2), rgba(167,139,250,0.2));\r\n border-radius: 16px;\r\n border: 2px solid rgba(96,165,250,0.4);\r\n font-size: 24px;\r\n font-weight: 800;\r\n color: #60a5fa;\r\n }\r\n\r\n .step-content h3 {\r\n font-size: 20px;\r\n font-weight: 700;\r\n margin: 0 0 8px 0;\r\n color: #e6e8f0;\r\n }\r\n\r\n .step-content p {\r\n font-size: 15px;\r\n color: #9aa3c7;\r\n margin: 0;\r\n }\r\n\r\n \/* Refund Table *\/\r\n .table-section {\r\n margin-bottom: 50px;\r\n }\r\n\r\n .table-section h2 {\r\n font-size: 32px;\r\n font-weight: 800;\r\n margin: 0 0 24px 0;\r\n text-align: center;\r\n color: #e6e8f0;\r\n }\r\n\r\n .refund-table {\r\n background: #0f1221;\r\n border: 1px solid #1e2442;\r\n border-radius: 18px;\r\n overflow: hidden;\r\n }\r\n\r\n .refund-table table {\r\n width: 100%;\r\n border-collapse: collapse;\r\n }\r\n\r\n .refund-table th {\r\n background: #151a33;\r\n color: #e6e8f0;\r\n font-size: 16px;\r\n font-weight: 700;\r\n padding: 18px;\r\n text-align: left;\r\n }\r\n\r\n .refund-table td {\r\n padding: 16px;\r\n color: #9aa3c7;\r\n border-top: 1px solid #1e2442;\r\n }\r\n\r\n .refund-table tr:last-child td {\r\n border-bottom: none;\r\n }\r\n\r\n .yes {\r\n color: #34d399;\r\n font-weight: 700;\r\n }\r\n\r\n .no {\r\n color: #f87171;\r\n font-weight: 700;\r\n }\r\n\r\n \/* Contact Section *\/\r\n .contact-section {\r\n background: linear-gradient(135deg, #151a33, #0f1221);\r\n border: 1px solid #1e2442;\r\n border-radius: 20px;\r\n padding: 32px;\r\n text-align: center;\r\n }\r\n\r\n .contact-section h2 {\r\n font-size: 32px;\r\n font-weight: 800;\r\n margin: 0 0 16px 0;\r\n color: #e6e8f0;\r\n }\r\n\r\n .contact-section p {\r\n font-size: 18px;\r\n color: #9aa3c7;\r\n margin: 0 0 24px 0;\r\n }\r\n\r\n .contact-button {\r\n display: inline-flex;\r\n align-items: center;\r\n gap: 10px;\r\n padding: 14px 28px;\r\n background: linear-gradient(135deg, #3b82f6, #8b5cf6);\r\n border-radius: 12px;\r\n color: white;\r\n text-decoration: none;\r\n font-weight: 700;\r\n font-size: 16px;\r\n transition: all 0.3s ease;\r\n border: 1px solid rgba(255,255,255,0.1);\r\n }\r\n\r\n .contact-button:hover {\r\n transform: translateY(-3px);\r\n box-shadow: 0 14px 35px rgba(59,130,246,0.4);\r\n background: linear-gradient(135deg, #2563eb, #7c3aed);\r\n }\r\n\r\n .contact-button svg {\r\n width: 18px;\r\n height: 18px;\r\n fill: white;\r\n }\r\n\r\n \/* Footer *\/\r\n .policy-footer {\r\n text-align: center;\r\n padding: 24px;\r\n color: #9aa3c7;\r\n font-size: 14px;\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n <div class=\"page-container\">\r\n <!-- Hero -->\r\n <section class=\"hero\">\r\n <h1 class=\"hero-title\">Return & Refund Policy<\/h1>\r\n <p class=\"hero-subtitle\">\r\n We're committed to making returns and refunds simple, transparent, and hassle-free for all customers.\r\n <\/p>\r\n <\/section>\r\n\r\n <!-- Introduction -->\r\n <section class=\"intro\">\r\n <p>\r\n At Smart Logistics, we strive to ensure every shipment arrives safely and on time. However, if you experience any issues with your delivery, damaged goods, or need to return an item, we've made our return and refund process clear and customer-friendly.\r\n <\/p>\r\n <p>\r\n This policy outlines your rights, our obligations, and the steps you need to follow to request a return or refund.\r\n <\/p>\r\n <\/section>\r\n\r\n <!-- Return Policy -->\r\n <section class=\"policy-section\">\r\n <h2>Return Policy<\/h2>\r\n <div class=\"cards-grid\">\r\n <div class=\"policy-card\">\r\n <div class=\"policy-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M12 8c-2.21 0-4 1.79-4 4s1.79 4 4 4 4-1.79 4-4-1.79-4-4-4zm8.94 3A8.99 8.99 0 0 0 13 3.06V1h-2v2.06A8.99 8.99 0 0 0 3.06 11H1v2h2.06A8.99 8.99 0 0 0 11 20.94V23h2v-2.06A8.99 8.99 0 0 0 20.94 13H23v-2h-2.06zM12 20c-4.42 0-8-3.58-8-8s3.58-8 8-8 8 3.58 8 8-3.58 8-8 8z\"\/><\/svg>\r\n <\/div>\r\n <h3>30-Day Return Window<\/h3>\r\n <p>Items can be returned within 30 days of delivery for any reason, including damaged or incorrect shipments.<\/p>\r\n <\/div>\r\n\r\n <div class=\"policy-card\">\r\n <div class=\"policy-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M19 3H5c-1.1 0-2 .9-2 2v14c0 1.1.9 2 2 2h14c1.1 0 2-.9 2-2V5c0-1.1-.9-2-2-2zm-5 14H7v-2h7v2zm3-4H7v-2h12v2zm0-4H7V7h12v2z\"\/><\/svg>\r\n <\/div>\r\n <h3>Damaged Goods<\/h3>\r\n <p>If your shipment arrives damaged, report it within 7 days with photos for immediate return or replacement.<\/p>\r\n <\/div>\r\n\r\n <div class=\"policy-card\">\r\n <div class=\"policy-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm-2 15l-5-5 1.41-1.41L10 14.17l7.59-7.59L19 8l-9 9z\"\/><\/svg>\r\n <\/div>\r\n <h3>Incorrect Delivery<\/h3>\r\n <p>If you received the wrong item or package, contact us within 14 days for a full return or.redelivery.<\/p>\r\n <\/div>\r\n\r\n <div class=\"policy-card\">\r\n <div class=\"policy-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M12 1L3 5v6c0 5.55 3.84 10.74 9 12 5.16-1.26 9-6.45 9-12V5l-9-4z\"\/><\/svg>\r\n <\/div>\r\n <h3>Secure Packaging Required<\/h3>\r\n <p>Returns must be in original packaging when possible to ensure safe transit back to us.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- Refund Policy -->\r\n <section class=\"policy-section\">\r\n <h2>Refund Policy<\/h2>\r\n <div class=\"cards-grid\">\r\n <div class=\"policy-card\">\r\n <div class=\"policy-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M11.8 10l1.65-5.13c.1-.31-.05-.65-.35-.76-.31-.1-.65.05-.76.35L11 10H1v2h10l2.94 8.86c.11.31.45.46.76.35.31-.11.46-.45.35-.76L12.8 12H23v-2h-11.2z\"\/><\/svg>\r\n <\/div>\r\n <h3>Full Refund Eligibility<\/h3>\r\n <p>Eligible returns receive a full refund of shipping costs and item value within 7\u201314 business days.<\/p>\r\n <\/div>\r\n\r\n <div class=\"policy-card\">\r\n <div class=\"policy-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2zm1 15h-2v-2h2v2zm0-4h-2V7h2v6z\"\/><\/svg>\r\n <\/div>\r\n <h3>Partial Refund<\/h3>\r\n <p>Items returned in altered condition may receive a partial refund based on their reduced value.<\/p>\r\n <\/div>\r\n\r\n <div class=\"policy-card\">\r\n <div class=\"policy-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M11.99 2C6.47 2 2 6.48 2 12s4.47 10 9.99 10C17.52 22 22 17.52 22 12S17.52 2 11.99 2zM12 20c-4.42 0-8-3.58-8-8s3.58-8 8-8 8 3.58 8 8-3.58 8-8 8z\"\/><path d=\"M12.5 7H11v6l5.25 3.15.75-1.23-4.5-2.67z\"\/><\/svg>\r\n <\/div>\r\n <h3>Refund Processing Time<\/h3>\r\n <p>Refunds are processed within 7\u201314 business days after return approval and received at our facility.<\/p>\r\n <\/div>\r\n\r\n <div class=\"policy-card\">\r\n <div class=\"policy-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M20 4H4c-1.1 0-2 .9-2 2v12c0 1.1.9 2 2 2h16c1.1 0 2-.9 2-2V6c0-1.1-.9-2-2-2zm0 14H4V6h16v12zM6 10h2v2H6v-2zm0 4h8v2H6v-2zm10 0h2v2h-2v-2zm0-4h2v2h-2v-2z\"\/><\/svg>\r\n <\/div>\r\n <h3>Method of Refund<\/h3>\r\n <p>Refunds are issued to the original payment method (credit card, bank transfer, or digital wallet).<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- How to Return -->\r\n <section class=\"timeline-section\">\r\n <h2>How to Request a Return<\/h2>\r\n <div class=\"timeline\">\r\n <div class=\"timeline-step\">\r\n <div class=\"step-number\">1<\/div>\r\n <div class=\"step-content\">\r\n <h3>Contact Us<\/h3>\r\n <p>Reach out within 30 days of delivery via email, phone, or our online portal to start your return request.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"timeline-step\">\r\n <div class=\"step-number\">2<\/div>\r\n <div class=\"step-content\">\r\n <h3>Get Approval<\/h3>\r\n <p>We'll review your request and provide a Return Authorization Number and shipping instructions.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"timeline-step\">\r\n <div class=\"step-number\">3<\/div>\r\n <div class=\"step-content\">\r\n <h3>Ship It Back<\/h3>\r\n <p>Pack the item securely and send it back using our provided return label or your preferred carrier.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- Eligibility Checklist -->\r\n <section class=\"checklist\">\r\n <h3>Return Eligibility Checklist<\/h3>\r\n <div class=\"check-item\">\r\n <div class=\"check-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M9 16.2L4.8 12l-1.4 1.4L9 19 21 7l-1.4-1.4L9 16.2z\"\/><\/svg>\r\n <\/div>\r\n <p>Item received within last 30 days<\/p>\r\n <\/div>\r\n <div class=\"check-item\">\r\n <div class=\"check-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M9 16.2L4.8 12l-1.4 1.4L9 19 21 7l-1.4-1.4L9 16.2z\"\/><\/svg>\r\n <\/div>\r\n <p>Item is in original condition (unopened\/unused when applicable)<\/p>\r\n <\/div>\r\n <div class=\"check-item\">\r\n <div class=\"check-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M9 16.2L4.8 12l-1.4 1.4L9 19 21 7l-1.4-1.4L9 16.2z\"\/><\/svg>\r\n <\/div>\r\n <p>Proof of purchase or order number provided<\/p>\r\n <\/div>\r\n <div class=\"check-item\">\r\n <div class=\"check-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M9 16.2L4.8 12l-1.4 1.4L9 19 21 7l-1.4-1.4L9 16.2z\"\/><\/svg>\r\n <\/div>\r\n <p>Damaged items: photos submitted within 7 days<\/p>\r\n <\/div>\r\n <div class=\"check-item\">\r\n <div class=\"check-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M9 16.2L4.8 12l-1.4 1.4L9 19 21 7l-1.4-1.4L9 16.2z\"\/><\/svg>\r\n <\/div>\r\n <p>Incorrect delivery: reported within 14 days<\/p>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- Refund Amounts Table -->\r\n <section class=\"table-section\">\r\n <h2>Refund Amounts by Scenario<\/h2>\r\n <div class=\"refund-table\">\r\n <table>\r\n <thead>\r\n <tr>\r\n <th>Scenario<\/th>\r\n <th>Shipping Cost Refunded<\/th>\r\n <th>Item Value Refunded<\/th>\r\n <th>Processing Time<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td>Damaged in Transit<\/td>\r\n <td class=\"yes\">Yes \u2013 Full<\/td>\r\n <td class=\"yes\">Yes \u2013 Full<\/td>\r\n <td>7\u201314 days<\/td>\r\n <\/tr>\r\n <tr>\r\n <td>Incorrect Delivery<\/td>\r\n <td class=\"yes\">Yes \u2013 Full<\/td>\r\n <td class=\"yes\">Yes \u2013 Full<\/td>\r\n <td>7\u201314 days<\/td>\r\n <\/tr>\r\n <tr>\r\n <td>Returns (Any Reason)<\/td>\r\n <td class=\"yes\">Yes \u2013 Full<\/td>\r\n <td class=\"yes\">Yes \u2013 Full<\/td>\r\n <td>7\u201314 days<\/td>\r\n <\/tr>\r\n <tr>\r\n <td>Altered Condition<\/td>\r\n <td class=\"no\">No<\/td>\r\n <td class=\"no\">Partial<\/td>\r\n <td>7\u201314 days<\/td>\r\n <\/tr>\r\n <tr>\r\n <td>Late Return (>30 days)<\/td>\r\n <td class=\"no\">No<\/td>\r\n <td class=\"no\">No<\/td>\r\n <td>Not eligible<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- Exceptions -->\r\n <section class=\"policy-section\">\r\n <h2>Non-Returnable Items<\/h2>\r\n <div class=\"checklist\">\r\n <div class=\"check-item\">\r\n <div class=\"check-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z\"\/><\/svg>\r\n <\/div>\r\n <p>Perishable goods (food, flowers, pesticides, etc.)<\/p>\r\n <\/div>\r\n <div class=\"check-item\">\r\n <div class=\"check-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z\"\/><\/svg>\r\n <\/div>\r\n <p>Personal care items (cosmetics, hygiene products)<\/p>\r\n <\/div>\r\n <div class=\"check-item\">\r\n <div class=\"check-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z\"\/><\/svg>\r\n <\/div>\r\n <p>Gift cards and digital downloads<\/p>\r\n <\/div>\r\n <div class=\"check-item\">\r\n <div class=\"check-icon\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z\"\/><\/svg>\r\n <\/div>\r\n <p>Custom or personalized shipments<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- Contact Section -->\r\n <section class=\"contact-section\">\r\n <h2>Need Help with a Return or Refund?<\/h2>\r\n <p>Contact our customer support team for assistance with your return request or refund inquiry.<\/p>\r\n <a href=\"mailto:info@smartlosgistics.org\" class=\"contact-button\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M20 4H4c-1.1 0-2 .9-2 2v12c0 1.1.9 2 2 2h16c1.1 0 2-.9 2-2V6c0-1.1-.9-2-2-2zm0 4l-8 5-8-5V6l8 5 8-5v2z\"\/><\/svg>\r\n Contact Returns Support\r\n <\/a>\r\n <\/section>\r\n\r\n <!-- Footer -->\r\n <div class=\"policy-footer\">\r\n <p>Last Updated: June 25, 2026<\/p>\r\n <p>\u00a9 2026 Smart Logistics \u2013 www.smartlosgistics.org<\/p>\r\n <\/div>\r\n <\/div>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return & Refund Policy | Smart Logistics Return & Refund Policy We’re committed to making returns and refunds simple, transparent, 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